Privacy Policy

Privacy Policy – Faarzo

The website www.faarzo.com and the visitors on it shall be addressed as Users/Customers/Passengers. The term Privacy Policy, or "Policy" is a protocol demarcating the use and interpretation of information.

How the Information of the User/Customer shall be Collated and Used?

• • Faarzo and Faarzo.com shall not concoct or share any Personal Information of the customers/users as it is made available on the website. Faarzo and Faarzo.com shall put in place lawful efforts to maintain the trust and loyalty between the website customers/users.
• • Faarzo and Faarzo.com by institution of legal methods and IATA guidelines has the right to collect personalized information from customers/passengers. The information available to us will be in form of Name, Email Address, Passport Number and Payment Details.
• • Faarzo and Faarzo.com uses the information from the Users, Passengers and/or the Customers with the aim to process the flight bookings seamlessly besides maintaining the travel arrangements and miscellaneous invoices.
• • The Personal Information is legitimately used for travel booking, buying our services and/or interact with Faarzo and Faarzo.com during the customer service interaction.
• • Faarzo and Faarzo.com mandate protection of personal information on all costs. Privacy Policy will be regularly updated and maintained in the documented form.

Elaborateness of the Privacy Policy

The Policy has legal requirements to which the Customers/Passengers/Users should comply and strictly adhere to. Faarzo and Faarzo.com has taken responsive measures to ensure privacy is maintained.

Defining the Personal Information

The personal information identifiable of 3rd Party websites are not subjected to our policy guidelines. It is therefore recommended that provisions of the policy are reviewed in detail. Faarzo and Faarzo.com process the private information after a formal check-in is processed. However, we may also use the personal information if required for medical requirements and issuing of the boarding pass and also for check-in.

Users/Customers/Passengers who get in touch with us with the help of social media platforms or Email, or WhatsApp will have their personal information stored in our repository. If the contacts established with us have pictures and/or videos, each of these elements we have the right to store the information for future perusal. We also have the right to record telephone calls, which may be used for training. We do not share these elements with any 3rd Party.

All accounts of previous interactions and communications related to flight ticket bookings besides the feedback of the customers, shall be saved. We also hold the right to use or apply Information can be retrieved at any point in time.

Faarzo and Faarzo.com also has the right to collate and use information of the IP Address, Type of Browser, Operating Systems, apart from the Web-Browsing Behavior and Universally Unique Identifier (UUID) when the User/Passenger/Customer navigates our website.

Managing the Personalized Information

Faarzo and Faarzo.com has the lawful right to analyze and gather personalized information, which includes statistics, or cultures, data and information.

Connection Established for Administrative and/or Operational Reasons

Customers/Users/Visitors can establish contact with Faarzo and www.faarzo.com for administrative or operational purposes:

• • Information is desired by the Passengers/Customers/Users on flight itineraries
• • Flight ticket confirmation and the payments
• • Marketing communication and Post Sales documentation provided to Passengers/Customers/Users on travel itineraries and flights
• • Changes in the flight itineraries